1. Introduction

These Terms and Conditions (“Terms”) govern your use of the website located at proscapeslandscapegardening.co.uk (“Website”) and the services provided by Proscapes Landscape Gardening (“we”, “us”, “our”), a family-run landscaping business based in Devon, England.

By accessing or using our Website, or by engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Website or engage our services.

These Terms are governed by the laws of England and Wales and comply with the Consumer Rights Act 2015, the Electronic Commerce (EC Directive) Regulations 2002, and all other applicable UK legislation.

2. About Us

Proscapes Landscape Gardening is a family-run business with over 35 years of experience providing professional landscaping services throughout Devon, including Torbay, Exeter, Plymouth and the surrounding areas.

You can contact us at: valgodden@btinternet.com

3. Our Services

We offer a range of professional hard and soft landscaping services to domestic and commercial customers, including but not limited to:

• Garden design and planning
• Hard landscaping: driveways, patios, pathways and retaining walls
• Soft landscaping: planting schemes, flowerbeds, trees, hedges and shrubs
• Turf laying and seeding
• Artificial lawn installation
• Fencing and boundary works
• Landscape development and grounds maintenance
• Garden clearance and maintenance

All services are subject to a separate written quotation and contract agreed with you prior to commencement of any work.

4. Quotations and Pricing

4.1 Quotations

All quotations are provided free of charge and are valid for 30 days from the date of issue, unless otherwise stated in writing. A quotation does not constitute a binding contract until accepted in writing by both parties.

4.2 Pricing

All prices quoted are inclusive of VAT where applicable. Prices may be subject to change if the scope of works changes from that set out in the original quotation. Any variations to the agreed scope of works will be agreed in writing prior to commencement.

4.3 Payment Terms

Payment terms will be set out in your written quotation and/or contract. We reserve the right to request a deposit prior to commencement of works. Final payment is due upon completion of works unless alternative arrangements have been agreed in writing.

Late payment may attract interest charges in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

5. Cancellation and Your Right to Cancel

5.1 Consumer Cancellation Rights

If you are a consumer (an individual acting outside of a trade, business, craft or profession), you have the right to cancel your contract with us within 14 calendar days without giving any reason. This cancellation period begins the day after you receive written confirmation of the contract.

To exercise your right to cancel, you must inform us of your decision to cancel by a clear statement sent to us at the email or postal address provided. You may use the model cancellation form provided by the Consumer Contracts Regulations 2013, but this is not obligatory.

5.2 Cancellation after Work Commences

If you have specifically requested that work commences during the 14-day cancellation period, and you subsequently cancel, you will be required to pay a reasonable amount for services already provided up to the point of cancellation. You will not be charged the full contract value unless work has been fully completed.

5.3 Our Cancellation Rights

We reserve the right to cancel or postpone works due to weather conditions, ground conditions, or other circumstances beyond our reasonable control. We will notify you of any delays as promptly as possible and work with you to arrange an alternative date.

6. Warranties and Guarantees

We are committed to providing professional, high-quality workmanship. Unless stated otherwise in your written contract:

• All labour is guaranteed for a period of 12 months from the date of completion.
• Materials and products are subject to the manufacturer’s warranty, which we will pass on to you where possible.
• Plant material is subject to a 90-day establishment period guarantee, provided appropriate aftercare instructions have been followed.

Guarantees do not cover damage caused by misuse, neglect, extreme weather conditions, accidental damage, or failure to follow our aftercare advice.

7. Health, Safety and Insurance

We maintain valid public liability insurance and comply with all applicable health and safety legislation. Risk assessments and method statements can be provided upon request prior to commencement of works.

You agree to ensure that our staff have safe and reasonable access to the site during agreed working hours and that any known hazards on your property have been disclosed to us prior to works commencing.

8. Limitation of Liability

To the extent permitted by law:

• We shall not be liable for any indirect, consequential, special or incidental loss or damage arising from the use of our Website or from the provision of our services.
• Our total liability to you in respect of any claim shall not exceed the total value of the contract under which the claim arises.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable UK law.

Your statutory rights as a consumer are not affected by these Terms.

9. Intellectual Property

All content on this Website, including text, images, graphics, design and layout, is the property of Proscapes Landscape Gardening or its licensors and is protected by UK and international copyright law. You may not reproduce, distribute or use any content from this Website without our prior written consent.

10. Third-Party Links

Our Website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those websites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

11. Disputes

We aim to resolve any disputes or complaints promptly and fairly. If you have a complaint, please contact us in the first instance at the email address provided. We will endeavour to respond within 5 working days.

If a dispute cannot be resolved amicably, it shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We reserve the right to amend these Terms at any time. Any changes will be posted on this Website and will take effect from the date of posting. Your continued use of our Website following any changes constitutes your acceptance of the revised Terms.

13. Governing Law

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.