1. Introduction
Proscapes Landscape Gardening (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and share your personal data when you visit our Website at proscapeslandscapegardening.co.uk or contact us about our services.
This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any other applicable UK data protection legislation.
Please read this policy carefully. If you have any questions, please contact us using the details provided below.
2. Who We Are (Data Controller)
Proscapes Landscape Gardening is the data controller for the personal data collected through this Website and in connection with our services.
Contact details:
- Email: valgodden@btinternet.com
- Website: proscapeslandscapegardening.co.uk
- Location: Devon, England
We are not required to appoint a Data Protection Officer, but we take our obligations under data protection law seriously.
3. What Personal Data We Collect
Depending on how you interact with us, we may collect the following categories of personal data:
3.1 Information You Provide Directly
- Full name
- Email address
- Phone number
- Postal address and postcode
- Details of any enquiry or service request you send to us
3.2 Information Collected Automatically
When you visit our Website, we may automatically collect technical information, including:
- Your IP address
- Browser type and version
- Operating system
- Pages visited and time spent on the Website
- Referring website or search terms used to find us
This information is collected using cookies and similar technologies. Please see our Cookie Policy for more information.
4. How We Use Your Personal Data
We use your personal data for the following purposes, relying on the lawful bases indicated:
Responding to enquiries and providing quotations — Lawful basis: Legitimate interests (to respond to potential customers) or Contract (where an agreement is being formed).
Delivering services to you — Lawful basis: Contract performance.
Sending service-related communications — Lawful basis: Legitimate interests or Contract.
Improving our Website and services — Lawful basis: Legitimate interests.
Complying with legal obligations — Lawful basis: Legal obligation.
Marketing communications (only where you have given consent) — Lawful basis: Consent.
5. Marketing
We will only send you marketing communications if you have given your explicit consent to receive them. You may withdraw your consent at any time by contacting us or by using the unsubscribe link in any marketing email.
We do not share your personal data with any third parties for marketing purposes.
6. Sharing Your Personal Data
We may share your personal data with trusted third parties only where necessary, including:
- IT and website service providers (e.g. website hosting, email services)
- Professional advisers such as accountants or solicitors where legally required
- Law enforcement or regulatory authorities where required by law
We do not sell your personal data. All third parties are required to handle your data securely and only in accordance with our instructions.
7. International Transfers
We do not routinely transfer your personal data outside the United Kingdom. If this changes, we will ensure that appropriate safeguards are in place in accordance with UK GDPR requirements.
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Typical retention periods are:
- Enquiry and quotation records: 2 years from date of enquiry
- Customer and contract records: 7 years from the end of the contractual relationship (in accordance with HMRC requirements)
- Website usage data: 13 months
After these periods, your data will be securely deleted or anonymised.
9. Your Rights Under UK GDPR
You have the following rights in relation to your personal data:
- Right of access — you may request a copy of the personal data we hold about you.
- Right to rectification — you may ask us to correct inaccurate or incomplete data.
- Right to erasure — you may ask us to delete your personal data in certain circumstances.
- Right to restrict processing — you may ask us to pause processing of your data.
- Right to data portability — you may request a copy of your data in a commonly used format.
- Right to object — you may object to processing based on legitimate interests, including direct marketing.
- Rights in relation to automated decision-making — we do not make decisions about you using solely automated means.
To exercise any of these rights, please contact us at the email address above. We will respond within one calendar month. There is no fee for making a request, unless requests are manifestly unfounded or excessive.
10. Right to Complain
If you believe we have not handled your personal data correctly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection:
- Website: www.ico.org.uk
- Helpline: 0303 123 1113
We would, however, appreciate the opportunity to address your concerns before you contact the ICO, so please contact us in the first instance.
11. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
12. Links to Other Websites
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.